Technical Service Representative

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Parker Consult Full time

About the Company

Parker Consult is a fast-growing management consultancy in the Middle East. We provide world-class services such as executive search and selection, consultancy, and training through our centrally located office in Dubai, UAE.

Job Overview

We are seeking an Arabic speaking IT Help Desk Support Officer for our Abu Dhabi operation. The ideal candidate should have a minimum of two years' experience and a valid UAE driving license.

Responsibilities

The successful candidate will be responsible for monitoring, troubleshooting, repairing, installing, and upgrading servers, computer desktops, notebooks, workstations, printers, peripherals, operating systems, and application software. Key duties include:

  • Working closely with the IT Manager to receive direct instructions.
  • Installing, configuring, monitoring, and maintaining computer systems, software applications, operating systems, and network devices.
  • Troubleshooting and repairing software, computer systems, and network problems.
  • Managing user access to the network.
  • Providing direct technical support to users, including procedural documentation.
  • Testing and evaluating new technology and demonstrating it to supervisors.
  • Utilizing the helpdesk ticketing system to track assigned tasks, asset management, and HW/SW licenses.
  • Participating in team meetings to share knowledge, information, and ideas with team members.

Requirements

To be successful in this role, candidates must possess the following qualifications and skills:

  • A graduate degree in Information Technology, Computer Science, or equivalent.
  • IT standard industry certification is an advantage.
  • Minimum two years of experience in the same position.
  • A valid driver's license for travel to client sites.

Preferred Skills

Candidates with the following skills will be given preference:

  • Technical ability to support primarily Windows-based server and workstation platforms.
  • Previous customer service-related experience.
  • Excellent interpersonal and communication skills.
  • Excellent technical and organizational skills.
  • Ability to work cooperatively and independently.
  • Willingness to work the required hours to complete responsibilities assigned.


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