Content Specialist
2 weeks ago
About the Role
We are seeking a highly skilled Content Specialist to join our team at Shawarmer Co. as part of our Intranet Modernisation Project.
Key Responsibilities
- Lead the content creation activities within the Intranet Modernisation Project
- Support other areas of the project during and after the go-live, including designing templates, testing, and documentation
- Partner with departmental stakeholders to gather requirements for content on the Intranet
- Define, plan, and schedule the creation and updates for content on the Intranet
- Develop and manage a community of content creators to implement best-practice content and community engagement plans
- Produce governance and guidelines for the ongoing management and ownership of the Intranet
- Be proactive on the improvement of our Intranet platform, including search engine optimisation, community navigation, layout, and on-brand look and feel
- Data collection and analysis to deliver monthly reporting on the health of the online community, adoption, and engagement metrics, and managing opportunities to drive improved engagement
Requirements
- Excellent experience of working successfully with enterprise Intranet platforms with excellent content management skills, especially for intranets and communication platforms built on the M365 stack, including SharePoint, Teams, and Viva
- Previous experience of editing copy and content for intranet
- Good Microsoft application knowledge
- Ability to summarise and organise information
- Previous strong experience of producing clear and concise documentation, including user support guidelines and training materials
- A desire to work collaboratively in a team, drawing on the expertise of colleagues to ensure that the requirements of the organisation as a whole are met
- The proven ability to analyse customer requirements and advice, from both technical and missional colleagues, and develop solutions to support the delivery of their needs
- Demonstrable excellent communication skills (written and verbal) with the proven ability to convey complex ideas, processes, and procedures to technical and non-technical audiences
- Excellent interpersonal skills with the ability to develop strong, successful, and collaborative working relationships at all levels within an organisation and with external suppliers
- Excellent organisational skills, attention to detail, effective time management, and the ability to prioritise work, and be able to respond to tight deadlines both as an individual and as part of a team
- Educated to degree level in a professional or related discipline and/or with equivalent relevant practical experience and a minimum of ITIL foundation
- The ability and willingness to work within and be empathic with the ethos and values
- Strong experience of successfully delivering training to users both onsite and online, in groups and on a one-to-one basis
Desirable Qualifications
- Qualifications in Microsoft applications
- Experience of working in the charity sector
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