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Resort Service Associate

2 weeks ago

Dubai, Dubai, United Arab Emirates Al Fattan Properties Full time

Job Summary:

The Resort Service Associate will be responsible for ensuring the consistency of service and safety protocols at all times, while also acting as a resource to the spa team and guests.

Key Responsibilities:

  • Acting as a resource to the spa team and guests to ensure the spa facility is well-stocked and tidy at all times.

  • Provide continuous communication throughout each day, providing constructive information to the spa team.

  • Manage current in-house linen inventory and communicate low levels to the spa team and laundry facility.

  • Manage tea bar and locker room guest supply inventory to ensure everything is stocked and any needs are communicated immediately to the Spa Manager.

  • Report maintenance related issues to engineering, log them on the work request sheet, and report them to the Spa team.

  • Provide detailed, personal care with each spa guest to ensure a 5-star guest service experience.

  • Set up spa treatments according to protocol in advance of when they are needed.

  • Show a great eye for detail and use effective problem-solving skills while monitoring the spa facility and spa guest experiences.

  • Communicate with all guests in a positive and constructive tone to ensure it is well-received.

  • Follow all points of SOP for both opening and closing of the spa facility.

  • Support safe work habits and a safe working environment at all times.

  • Other duties and jobs may be assigned as needed by supervisor.

Requirements:

  • Preferred 2-years resort/hotel or salon/spa experience.

  • Previous Spa Attendant experience preferred.

  • Excellent verbal and communication skills.

  • Must be adaptable to change and be able to multitask calmly and efficiently, with an emphasis on follow-up, cooperation, and courtesy.

  • Knowledgeable of the spa environment and experience.

  • Outstanding interpersonal, guest service, listening, and problem-solving skills.

  • Must be highly organized and detail-oriented.