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Senior CRM Consultant

2 weeks ago

Dubai, Dubai, United Arab Emirates Apt Resources Full time

Apt Resources is hiring a Senior CRM Consultant for the Banking sector. This role involves developing and customizing Dynamics 365 CRM Sales & Service modules.

Key Responsibilities:

  • Customize and optimize Dynamics 365 CRM using JavaScript, C#, Power Automate, and Azure services.
  • Configure and implement Sales Pipeline, Lead Scoring, Forecasting, Quote Management, and SLA Management.
  • Design and develop Custom Ribbons, Command Bars, and UI enhancements for Model-Driven Apps.
  • Integrate Dataverse SDK, Web APIs, OAuth authentication, and Azure Functions for seamless system interoperability.
  • Enhance Case Management, SLA Management, and Knowledge Base functionalities within CRM.
  • Maintain role-based security and ensure compliance with financial sector regulations.

Requirements:

  • 4-6 years of hands-on experience with Microsoft Dynamics 365 CRM Sales & Service modules.
  • Expert-level proficiency in JavaScript, C#, Dataverse SDK, and Power Automate workflows.
  • Experience integrating Azure services, APIs, and OAuth authentication into CRM solutions.
  • Strong understanding of custom connectors, security roles, and business process automation.

Preferred Certifications:

  • Microsoft Certified: Power Platform Functional Consultant Associate (PL-200)
  • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
  • Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB-210)

Benefits:

The salary is negotiable based on experience.