Hotel Hostess

3 weeks ago


Sharjah, Sharjah, United Arab Emirates Business Umbrella dubai Full time
Key Responsibilities:

We are seeking a highly skilled and friendly individual to join our team as a Hostess at a 5-star hotel. The successful candidate will be responsible for ensuring a warm and welcoming experience for our guests.

Key Accountabilities:
  • Greeting and Thanking Guests: Greet and thank guests in a sincere and friendly manner, making them feel valued and appreciated.
  • Check-In and Check-Out: Check guests in on arrival and out on departure, ensuring a smooth and efficient process.
  • Posting Charges: Post charges to the appropriate guest accounts, maintaining accurate records and ensuring timely payments.
  • Anticipating Guest Needs: Anticipate and address guests' needs, resolving any issues or complaints in a professional and courteous manner.
  • Assisting Guests with Disabilities: Assist guests with disabilities, providing personalized support and ensuring their comfort and safety.
  • Switchboard Operations: Operate the switchboard, handling inquiries and providing information to guests and internal departments.
  • Reservations Support: Assist the reservations manager with taking reservations, ensuring accurate and timely bookings.
  • Collaboration and Communication: Collaborate and communicate with internal departments to ensure guest satisfaction, maintaining a high level of service and quality.
  • Compliance and Safety: Comply with company procedures and safety policies, maintaining a safe and secure environment for guests and staff.
  • Daily Checklist: Perform duties on a daily checklist, ensuring all tasks are completed to a high standard.

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