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Customer Service Ambassador

2 weeks ago

Sharjah, Sharjah, United Arab Emirates 21c Museum Hotels Full time
Role Overview

The Guest Service Agent is responsible for delivering exceptional customer experiences, ensuring seamless transactions, and maintaining a high level of hospitality throughout the guest's stay.

Key Accountabilities:
  • Foster positive relationships with guests, responding to their needs and preferences
  • Cross-train on various aspects of the front desk operation, including revenue management and spa/resort operations
  • Promote hotel facilities, amenities, and services to maximize up-selling opportunities
  • Demonstrate adaptability, flexibility, and resilience in a fast-paced environment