Application Support Specialist
4 days ago
We are seeking an Application Support Specialist to join our IT operations team. The ideal candidate will have a foundational understanding of databases and applications in a production environment, with a strong desire to grow and develop their technical skills in a fast-paced, mission-critical environment.
Key Responsibilities:- Continuously monitor applications using Dynatrace.
- Respond to alerts and incidents as they arise, ensuring quick detection and resolution of issues.
- Escalate issues to higher-level support teams as necessary, following established protocols.
The successful candidate will be responsible for monitoring and responding to alerts, troubleshooting issues, and ensuring the stability and performance of the applications.
Initial Troubleshooting:- Perform basic troubleshooting on application and system issues, including connectivity problems, hardware failures, and application errors.
- Use remote tools to access and troubleshoot applications and servers.
- Document all incidents, troubleshooting steps, and resolutions in the incident management system.
- Categorize and prioritize incidents based on severity and impact.
- Ensure timely communication with affected stakeholders and provide updates until the issue is resolved.
The ideal candidate will have experience with application monitoring tools (Dynatrace) and incident management systems.
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