Luxury Hotel Opening Manager
1 week ago
This is a senior leadership role that requires a seasoned professional to lead the opening of a high-end resort. The successful candidate will be responsible for overseeing all aspects of the pre-opening and launch process, ensuring that every detail meets the brand's luxury standards.
- The General Manager will work closely with the design, construction, and architecture teams to ensure that all facilities, services, and systems are of the highest quality.
- They will also be responsible for planning and coordinating the recruitment process, implementing training programs, and collaborating with the marketing team to create an effective communication strategy.
- Additionally, they will oversee the implementation of technological and management systems, supervise the soft opening process, and test all services and systems with a limited number of guests.
Post-Opening Responsibilities:
- The General Manager will oversee all daily operations of the hotel, including accommodations, dining, events, spa, recreational activities, and other luxury services.
- They will ensure an exceptional guest experience that is consistent with the hotel's luxury offering, from check-in to check-out.
- Maintaining quality standards and services in accordance with the hotel group protocols and the hotel brand is crucial.
- Developing and managing the hotel's annual budget, ensuring cost control and maximizing profitability is key.
- Managing the hotel's revenue by monitoring occupancy, room rates, and other revenues, implementing strategies to maximize Revenue per Available Room (RevPAR) is essential.
- Working closely with the financial department to ensure financial objectives are met is vital.
- Selecting, hiring, training, and motivating a high-quality team, ensuring all staff are aligned with the hotel's service standards and culture is important.
- Fostering a positive and collaborative work environment, promoting the professional development of the team is essential.
- Managing interdepartmental relationships, promoting effective communication between different areas of the hotel is crucial.
- Collaborating with the marketing and sales teams to develop and implement commercial strategies that promote the hotel brand and attract high-end guests is key.
- Overseeing relationships with VIP clients, travel agents, tour operators, and strategic partners is essential.
- Analyzing market trends and competition to adjust marketing strategies and position the hotel as a luxury reference in the region is vital.
- Implementing and promoting sustainable environmental practices within the hotel, aligned with the values of the group and the brand is important.
- Ensuring compliance with local and international regulations regarding sustainability, safety, and well-being is crucial.
- Ensuring guests have a memorable and unparalleled experience during their stay is essential.
- Resolving any guest complaints or requests promptly and efficiently, always aiming for complete customer satisfaction is vital.
- Fostering customer loyalty through the implementation of exclusive programs and personalized services is key.
- Being an agent of change, promoting innovation within the hotel, both in technology and services is essential.
- Continuously evaluating services and facilities, seeking areas for improvement to maintain the exceptional quality brand standards is crucial.
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