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Logistics Operations Director

3 weeks ago

Dubai, Dubai, United Arab Emirates Lalamove Full time

Lalamove is a leading logistics company that connects drivers and customers through innovative technology. We are seeking a talented individual to join our team as the Logistics Operations Director. As part of our UAE operations, you will be responsible for building and growing our supply network.

The ideal candidate will have 6 years of operational/leadership experience in logistics or a related field. They should possess strong team management skills, with at least 3 direct reports, and experience working on complex projects.

The role requires knowledge of mobile and web technologies, as well as a good command of English and Arabic. The successful candidate will be result-oriented, with a positive and open-minded attitude.

  • Main Responsibilities:
  • Driver acquisition and onboarding: maintaining a healthy and efficient process for driver recruitment and integration into our platform.
  • Community & Retention Management: driving communications, training, online community engagement activities, and business initiatives to build trust and loyalty with our driver-partners.
  • Driver operations standards: identifying, building, and enforcing Standard Operating Procedures to support local operations and solve issues.
  • Performance: tracking efficiency and service quality provided to the network, deploying corrective actions to improve performance.
  • Team management: hiring, onboarding, and training a team of driver operations leads and associates.
  • Process improvement and standards: identifying, building, and enforcing standard operating procedures to manage supply teams effectively.