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Spa Therapist

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Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time
Job Summary

We are seeking a highly skilled Spa Therapist to join our team at Mandarin Oriental Hotel Group. As a key member of our spa team, you will be responsible for delivering exceptional guest experiences through expert massage therapies and body treatments.

Key Responsibilities
  • Guest Greeting and Service
    • Provide a warm and welcoming greeting to guests, addressing them by name
    • Contribute to a high level of service, adhering to hotel standards as prescribed in the operations manual
  • Massage Therapies and Body Treatments
    • Perform quality massage therapies and body treatments, adhering to standards training manual
    • Ensure all equipment associated with service functions at all times
  • Guest Communication and Education
    • Answer all questions related to service, identifying benefits and advantages of treatments
    • Provide information on treatments and services to guests
  • Team Collaboration and Training
    • Participate in new training and refreshing programs as required
    • Update the therapist logbook
  • Adherence to Hotel Policies and Procedures
    • Have a complete understanding of hotel policies and procedures
    • Adhere to hotel policies and procedures at all times
  • Attendance and Professionalism
    • Report for duty punctually
    • Wear the correct uniform with name badge at all times
  • Additional Responsibilities
    • Carry out other duties as assigned by the management team
    • Establish good relationships and rapport with guests and colleagues
    • Ensure cleanliness and hygiene in work areas