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Inbound Call Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates beBee Careers Full time

Delivering exceptional customer experiences requires a unique blend of skills and qualifications. As an Inbound Call Specialist, you will be the face of our organization, providing top-notch support and guidance to our clients.

Responsibilities:
  1. Respond to incoming calls within quality guidelines, ensuring a positive experience for every customer.
  2. Escalate customer complaints when necessary, while maintaining a professional demeanor and adhering to authority limits.
  3. Analyze customer needs and make recommendations for suitable products or services.
  4. Meet quality targets for inbound and outbound calls, driving customer satisfaction and loyalty.
  5. Contribute to business growth by generating new leads and upselling products.
  6. Maintain accurate customer records, keeping their history up-to-date through service requests and notes.
  7. Ensure confidentiality of customer data and adhere to our policies and local regulations.
  8. Complete special tasks assigned by team leaders and managers, showcasing adaptability and flexibility.
  9. Demonstrate punctuality, adherence to policies, and discipline in all aspects of your work.