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F&B Department Supervisor

2 weeks ago

Dubai, Dubai, United Arab Emirates Jumeirah Full time
Customer Experience Lead - Jumeirah Beach Hotel

We are seeking a highly experienced Customer Experience Lead to join our team as an Outlet Manager at Jumeirah Beach Hotel in Dubai. As a key ambassador for our brand, you will be responsible for delivering exceptional customer experiences and driving business growth.

Main Responsibilities:

  • Develop and implement customer-centric strategies to enhance guest satisfaction and loyalty.
  • Lead a high-performing team to deliver exceptional customer experiences and drive sales growth.
  • Collaborate with cross-functional teams to develop and execute marketing strategies that drive customer engagement and loyalty.
  • Conduct regular customer feedback analysis and develop action plans to address areas for improvement.
  • Ensure seamless communication and collaboration with external partners, vendors, and suppliers to meet business objectives.

About You:

To succeed in this role, you will have a proven track record in customer experience management, preferably in a luxury hospitality setting. Your expertise in customer relationship building, team leadership, and financial management will enable you to drive business success.

Benefits:

We offer a competitive tax-free salary, generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and healthcare package, flights home, life insurance, incentive programs, and other employee benefits.