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Field Service Manager

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Otis Elevator Co. Full time

Otis Elevator Co. is the world's leading elevator and escalator manufacturing, installation, and service company, moving 2 billion people every day and maintaining approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

We go to great lengths to hire and develop the best people, offering a supportive environment where employees are motivated and empowered to perform at their full potential. Our focus is on people – passengers, customers, and colleagues – putting them at the center of everything we do.

We prioritize Safety, Ethics, Quality in all that we do, guided by our Three Absolutes. If you're passionate about delivering exceptional service and contributing to a global team that values innovation and diversity, this could be the perfect opportunity for you.

Job Description Highlights:

  • Manage service field operations within an assigned geographical area.
  • Act as the second level of technical support and conduct safety audits.
  • Evaluate performance metrics to improve team performance.
  • Maintain close relationships with employees and customers.
  • Support junior colleagues with service/maintenance operations.
  • Conduct formal and informal trainings to develop team skills.
  • Prepare and maintain records for dispatching equipment and transitional construction works.