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Resort Services Coordinator
1 week ago
Role Overview
As a key member of our front office team, the successful candidate will be responsible for ensuring seamless guest experiences through effective management of front desk operations.
Key Responsibilities
- Manage daily front desk activities, including cash handling and billing, to maintain accuracy and efficiency.
- Lead and mentor front desk staff to deliver exceptional customer service and achieve sales targets.
- Develop and implement strategies to promote upselling of rooms and hotel services, maximizing revenue and enhancing the guest experience.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and minimize overbookings.
- Monitor and report on front desk performance, identifying areas for improvement and driving results.
Requirements and Qualifications
- Minimum of two years' experience in a similar role, with a proven track record of success in managing front desk operations.
- Strong organizational and leadership skills, with the ability to motivate and develop front desk staff.
- Excellent communication and interpersonal skills, with the ability to build relationships with guests and colleagues alike.
- Previous international experience is essential, with the ability to work in a fast-paced environment.
- Second or third language an asset.