Customer Service Representative

5 days ago


Dubai, Dubai, United Arab Emirates Voli Agency Full time

Voli Agency is seeking a skilled Customer Service Representative to join our team. As a key member of our support staff, you will be the first point of contact for customers, providing timely and professional assistance via phone, email, and live chat.

Responsibilities
  • Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback with empathy and efficiency.
  • Troubleshoot technical issues and guide customers through product features and functionalities.
  • Process orders, returns, and refunds accurately and in accordance with company policies and procedures.
  • Maintain thorough and accurate records of customer interactions and transactions in our CRM system.

Requirements:

  • High school diploma or equivalent; bachelor's degree preferred.
  • Proven experience in customer service or a related field with a strong track record of delivering exceptional customer experiences.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex concepts in a clear and concise manner.
  • Strong problem-solving skills and the ability to think quickly on your feet.


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