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IT Biomedical Systems Engineer

1 week ago

Dubai, Dubai, United Arab Emirates DNA Recruitment Full time
Job Description:

The successful candidate will be responsible for delivering exceptional customer service by resolving complex technical issues related to our client's products and supporting technologies.

  • Troubleshooting Complex Issues: The ideal candidate will have the ability to troubleshoot and resolve abstract and often difficult technical issues with minimal direction.
  • Subject Matter Expert: This role requires a subject matter expert within assigned product areas, capable of representing our client's solutions to external customers up to the VP/C-Level.
  • Documentation and Training: The selected individual will maintain superior documentation and actively contribute to ongoing team training and mentoring programs, as well as process improvement.
Responsibilities:
  • Research and Analysis: Conduct detailed research, analysis, and management of high-quality resolutions to complex technical, operational, and implementation issues related to our client's products and their supporting technologies.
  • Log File Analysis: Perform log file analysis, environmental monitoring, and system or application workflow configuration analysis and changes.
  • Technical Support: Provide advanced technical support via telephone, email, and chat to external and internal customers, including infrequent on-premise client visits.
  • Knowledge and Documentation: Establish and document high-quality technical documentation to be included within newsletters, public/private knowledge base systems, product and service manuals, and internal team procedures.
  • Predictive Maintenance: Recognize trends and patterns between diverse service request descriptions and foresee future problems, responding accordingly with technical actions or planning and coordination efforts to minimize risks.
  • Cross-Functional Collaboration: Act as a cross-functional program team representative, gathering and disseminating information to and from product development, product management, and infrastructure engineering teams.