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Maintenance Team Lead

2 weeks ago

Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group Full time

The Technical Service Specialist will be responsible for ensuring the smooth operation of our equipment and providing exceptional customer service. The successful candidate will have a strong understanding of technical concepts and excellent communication skills.

Key Responsibilities:
  • Equipment Maintenance: Perform routine maintenance tasks to prevent equipment failure and extend lifespan.
  • Customer Support: Provide timely and effective support to customers to resolve service-related issues.
  • Technical Training: Develop and deliver training programs to enhance technician skills and knowledge.
  • Process Improvement: Identify areas for improvement and implement changes to increase efficiency and effectiveness.
  • Safety Management: Ensure that all employees adhere to strict safety protocols and procedures.
  • Quality Assurance: Conduct regular quality checks to ensure that services meet high standards.
  • Performance Metrics: Track and analyze performance metrics to identify areas for improvement.
  • Communication: Maintain open and transparent communication channels with customers and colleagues.
Requirements
  • Education: Bachelor's Degree in Engineering or related field.
  • Experience: A minimum of 5-12 years of experience in the same field is required.
  • Skills: Strong technical, communication, and problem-solving skills are essential.
  • Language: Excellent English language skills are a must; Arabic proficiency is an added advantage.