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Support Officer

2 weeks ago

Dubai, Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

**Job Title:** Support Officer - Customer Experience

**Job Summary:** We are looking for an experienced Support Officer - Customer Experience to join our team at ADIB - Abu Dhabi Islamic Bank. The successful candidate will be responsible for providing exceptional customer service and supporting the delivery of excellent customer experiences.

**Responsibilities:

  • Customer Service:
  • Deliver exceptional customer service in accordance with agreed standards and ensure timely resolution of customer queries.
  • Process Improvement:
  • Analyze current processes and identify opportunities for improvement, implement changes to enhance efficiency and effectiveness.
  • Cross-Functional Collaboration:
  • Collaborate with other teams to achieve business objectives and drive results.

**Requirements:

  • Technical Skills:
  • Possess excellent data processing skills and the ability to work efficiently in a fast-paced environment.
  • Problem-Solving and Communication Skills:
  • Demonstrate excellent problem-solving skills and communicate effectively with customers and stakeholders.