Quality Control Supervisor | Al Futtaim Group

2 weeks ago


Dubai, Dubai, United Arab Emirates Al Futtaim Group Full time
Job Description

Job Title: Quality Control Supervisor

Company: Al Futtaim Group

Job Summary:

We are seeking a highly skilled Quality Control Supervisor to join our team in Dubai. The successful candidate will be responsible for promoting customer service excellence and ensuring that our services meet the highest standards.

Key Responsibilities:

  • Design and implement call monitoring formats and quality standards.
  • Perform call monitoring and provide trend data to management team.
  • Use quality monitoring data management system to compile and track performance at team and individual level.

Requirements:

  • Two years of call center customer care experience in a similar role of quality supervision.
  • Excellent oral, written and interpersonal communication skills.
  • Exceptional listening and analytical skills.
  • Strong knowledge of customer care processes and techniques.
  • Demonstrated ability to work well in a team environment.
  • Dedication to providing exceptional customer service.
  • Native Arabic speaker, must be fluent in English.

About the Company:

Established in the 1930s, the Al-Futtaim Group is a leading business house in the lower Gulf region. We operate collectively over 40 companies, dominating many market segments in the UAE and expanding our sphere of operation to include Bahrain, Kuwait, Qatar, Oman, and Egypt.

We are committed to maintaining leading edge performance and service delivery through our investment in world-class systems technology. Our business approach combines the ability to change with traditional values of integrity, service, and social responsibility that define our core business philosophy.


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