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Senior Customer Experience Manager

2 weeks ago

Sharjah, Sharjah, United Arab Emirates beBee Careers Full time

Job Summary:

This role is responsible for managing the customer service team, ensuring exceptional customer experiences, and driving business growth through effective customer service strategies.

The ideal candidate will have a strong background in customer service management, excellent leadership skills, and the ability to develop and implement effective customer service procedures.

Key Responsibilities:

  • Manage the day-to-day operations of the customer service department.
  • Develop and implement customer service strategies to drive business growth.
  • Lead and motivate the customer service team to deliver exceptional customer experiences.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Stay up-to-date on industry trends and best practices.

Skills and Qualifications:

  • Proven experience in customer service management.
  • Excellent leadership and communication skills.
  • Able to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of industry best practices and regulations.