Customer Success Professional
5 days ago
Key Responsibilities:
- Drive customer retention by understanding their needs, optimizing operations, and expanding adoption of our solutions.
- Ensure high satisfaction and retention through exceptional service and strong relationships with clients.
- Align solutions with customer key performance indicators (KPIs) to maximize product value and achieve business goals.
- Manage case prioritization, customer remediation, and collaborate with support teams to resolve critical issues.
- Provide actionable insights from asset data to drive success and provide regular business reviews to assess performance and discuss roadmaps.
Required Skills and Qualifications:
- A Bachelor's degree in a related field, such as business or information technology.
- 5-7 years of experience in Customer Success, Account Management, or a similar customer-facing role.
- Excellent communication, problem-solving, critical thinking, and relationship management skills with diverse stakeholders.
- Strong experience collaborating with Customer Support and Activation Services teams to resolve escalated issues and support customer onboarding.
- Proficiency in Salesforce for CRM management and case management.
- Fluency in English and German.
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