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Customer Service Representative

2 weeks ago

Dubai, Dubai, United Arab Emirates Mr Fixer Technical Services LLC Full time
About Us

Mr Fixer Technical Services LLC is a leading provider of technical services and solutions. We are committed to delivering exceptional customer service and support to our clients.

Job Description

The successful candidate will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Answer incoming calls and respond to customer inquiries
  • Resolve customer complaints and issues promptly
  • Escalate complex issues to the appropriate department or supervisor
  • Maintain accurate records of customer interactions and transactions
Requirements
  • Bachelor's degree in Business Administration, Marketing, or related field
  • 3-8 years of experience in customer support or call centre environment
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making skills
  • Familiarity with CRM software and call centre technology
Benefits

The successful candidate will have the opportunity to work in a dynamic and fast-paced environment, participate in ongoing training and professional development opportunities, and receive competitive compensation and benefits.