UAE Consumer Banking Manager

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank (FAB) Full time
Job Description

This is a leadership role within our Contact Centre Operations department, reporting directly to the Head of Department. The UAE Consumer Banking Manager will lead a team of customer service representatives, ensuring that they provide exceptional customer service and meet performance targets.

The ideal candidate will have a strong background in customer service, with experience in leading teams and coaching individuals to achieve their full potential. They will also possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

  • Key Responsibilities:
  • Lead and manage a team of customer service representatives to ensure they meet performance targets and provide exceptional customer service.
  • Coach and develop team members to improve their skills and knowledge.
  • Monitor and report on team performance, identifying areas for improvement and implementing changes as necessary.
  • Partner with cross-functional teams to drive business growth and improve customer satisfaction.


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