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Luxury Hotel Reservations Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates Kempinski Hotel & Residences Palm Jumeirah - Dubai Full time

This esteemed opportunity is open to candidates interested in working as a Luxury Hotel Reservations Specialist at Kempinski Hotel & Residences Palm Jumeirah. The successful candidate will embody the company's mission to deliver world-class hospitality services.

Key Accountabilities:

  1. Maintaining accurate records and conducting thorough reviews of daily reservations.
  2. Implementing effective strategies to enhance customer satisfaction and loyalty.
  3. Ensuring alignment with Kempinski's global brand standards and reputation.
  4. Identifying areas for improvement and driving change initiatives.
  5. Engaging with guests to gather valuable insights and improve processes.
  6. Fostering partnerships with internal departments to optimize operations.
  7. Embracing ongoing professional development to refine skills and expertise.

Qualifications:

  1. Minimum of 1-2 years of experience within the hospitality industry, preferably in a luxury hotel setting.
  2. Prior experience in handling multiple responsibilities simultaneously and prioritizing tasks effectively.
  3. An analytical mindset, coupled with strong problem-solving abilities.
  4. Strong written and verbal communication skills, with the ability to interact with diverse stakeholders.
  5. Willingness to learn and grow, embracing new challenges and adapting to changes in the workplace.
  6. Alignment with Kempinski's values and commitment to exceptional customer service.