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Learning Experience Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates Amazon Full time
About OPTIMA Team

The OPTIMA team is a global team that enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. We enable shopping feature teams to deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages.

Key Job Responsibilities
  1. Schedule large-scale training initiatives, tracking training completion, and reporting out on training progress.
  2. Own New Program launch and New Hire Onboarding, performance enhancement of programs.
  3. Handle a direct span of trainers, providing regular coaching and feedback to help grow individual functional skills and leadership capability.
  4. Collaborate with both local and global stakeholders to support Training programs and initiatives.
  5. Enhance existing training programs, review and supervise the designing of training content for any new process, program and feature/SOP roll out.

What We Offer
  • A unique opportunity to work with a global team that drives innovation and excellence.
  • A chance to develop your skills and expertise in training and learning development.
  • A collaborative and dynamic work environment that fosters growth and development.
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.