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Senior System Support Specialist

1 week ago

Dubai, Dubai, United Arab Emirates ENOC Full time

As a Senior System Support Specialist at ENOC, you will be responsible for delivering second-line support to end-users in the organization and ensuring the maintenance, modifications, performance, capacity, upgrades, and administration of applications and solutions.

You will assist in the design, delivery, and improvement of applications and systems, working closely with the team to identify and resolve technical issues efficiently.

The key accountabilities of this role include:

  • Working independently as well as part of a team to achieve organizational goals
  • Using analytical and problem-solving skills to identify and resolve technical issues
  • Communicating complex technical information effectively to customers and stakeholders
  • Documenting knowledge and experience to share with team members and enhance efficiency
  • Collaborating with customers, team members, and product vendors to perform tasks efficiently
  • Analyzing business needs and conceptualizing solutions to meet customer expectations
  • Providing 24x7 support to respond to business or IT operation team calls and attending on-site when necessary

To succeed in this role, you should possess excellent communication skills, strong analytical abilities, and the ability to work effectively in a team environment.

Requirements

A minimum Bachelor's degree in Computer Science, Engineering, or equivalent is required. Professional certifications such as MCSD are preferred. You should have at least 5 years of Information Technology experience, with 2+ years of relevant working experience.

Experience working in multiple industries, including Oil & Gas, Energy, Utilities, Retail, Government, is highly desirable. Strong knowledge of SCADA systems and operational technologies is also essential.

This role requires excellent knowledge management skills, with the ability to analyze and resolve complex technical issues. If you are a motivated and experienced IT professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.