Enterprise System Specialist
2 weeks ago
Company Overview:
Edge Group is a leading provider of IT services and solutions. Our team of experts is dedicated to delivering high-quality infrastructure operations, cloud computing, and cybersecurity expertise.
Servicing Job Description:
- To provide top-level technical support for internal and external stakeholders as a Systems Subject Matter Expert (SME). Ensure the continuity, security, and reliability of infrastructure and services.
- Focus on technical details across the full lifecycle of projects and IT operations, utilizing robust IT background to achieve results.
Key Responsibilities:
- Provide day-to-day Tier 2 & 3 technical support for infrastructure systems, ensuring their availability, performance, and security.
- Manage, monitor, and troubleshoot virtualization technologies such as VMware vSphere, NSX-T, vSAN, and Horizon View to maintain a highly available environment.
- Administer Windows Server systems (Active Directory, DNS, DHCP, Group Policy, File/Print Servers), Linux-based environments, and Microsoft O365 services.
- Support device management solutions such as AirWatch/Workspace One to ensure endpoint security and compliance.
- Perform proactive infrastructure health checks, apply patches and updates, and implement improvements to minimize downtime.
- Liaise with vendors and external service providers for hardware and software upgrades, technical support, and project implementation.
Requirements:
- At least 10 years of hands-on experience in system architecture, deployment, maintenance, and managed services support.
- Proven expertise in virtualization platforms, including VMware vSphere, NSX-T, vSAN, and Horizon View.
- Adept at managing Windows and Linux-based server environments and delivering reliable, secure infrastructure.
- Strong knowledge of Windows Server configurations (Active Directory, DNS, DHCP, GPOs, file and print services).
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