Enterprise System Specialist

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Edge Group Full time

Company Overview:

Edge Group is a leading provider of IT services and solutions. Our team of experts is dedicated to delivering high-quality infrastructure operations, cloud computing, and cybersecurity expertise.

Servicing Job Description:

  • To provide top-level technical support for internal and external stakeholders as a Systems Subject Matter Expert (SME). Ensure the continuity, security, and reliability of infrastructure and services.
  • Focus on technical details across the full lifecycle of projects and IT operations, utilizing robust IT background to achieve results.

Key Responsibilities:

  1. Provide day-to-day Tier 2 & 3 technical support for infrastructure systems, ensuring their availability, performance, and security.
  2. Manage, monitor, and troubleshoot virtualization technologies such as VMware vSphere, NSX-T, vSAN, and Horizon View to maintain a highly available environment.
  3. Administer Windows Server systems (Active Directory, DNS, DHCP, Group Policy, File/Print Servers), Linux-based environments, and Microsoft O365 services.
  4. Support device management solutions such as AirWatch/Workspace One to ensure endpoint security and compliance.
  5. Perform proactive infrastructure health checks, apply patches and updates, and implement improvements to minimize downtime.
  6. Liaise with vendors and external service providers for hardware and software upgrades, technical support, and project implementation.

Requirements:

  • At least 10 years of hands-on experience in system architecture, deployment, maintenance, and managed services support.
  • Proven expertise in virtualization platforms, including VMware vSphere, NSX-T, vSAN, and Horizon View.
  • Adept at managing Windows and Linux-based server environments and delivering reliable, secure infrastructure.
  • Strong knowledge of Windows Server configurations (Active Directory, DNS, DHCP, GPOs, file and print services).


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