Operations and Inventory Supervisor

1 month ago

Dubai, Dubai, United Arab Emirates Ezimmerman Full time
Job Summary

We are seeking an experienced Operations and Inventory Supervisor to oversee our comprehensive inventory and fulfillment operations. This role demands a strategic thinker who can manage inventory, negotiate with suppliers, and streamline logistics processes.

Key Responsibilities
  • Inventory Management: Monitor and analyze stock levels across multiple warehouses to ensure timely purchase orders, prevent overstocking, and maintain availability for sales.
  • Stock Receiving: Manage Goods Receipt Note (GRN) processes to ensure accurate tracking and entry of stock into the system.
  • Item Dispatch: Oversee and ensure smooth operation of item fulfillment processes, including quality assurance (QA) checks to maintain product quality and readiness.
  • Warehouse Supervision: Supervise warehouse operations including in/out movements and stock location management.
  • Product Quality: Ensure high standards of stock quality with robust packing, clear labeling, and thorough QA checks on products and performance.
Technical Service Coordination
  • Customer Support: Provide technical support and solutions to customers, facilitating effective communication between service engineers and customers for after-sales support.
  • Service Execution: Coordinate and manage the execution of services for items under warranty, including repairs, maintenance, and calibration.
  • Ticket Management: Supervise and monitor the resolution of service tickets to ensure timely and effective service delivery using Zoho Desk, CRM, and ERP.
  • Supplier Liaison: Communicate with suppliers and manufacturers regarding technical issues and product feedback to enhance product quality, performance, and design.
Reporting and Analysis
  • Analysis and Data Reporting: Generate and provide essential reports to management, finance, and accounting teams to aid in product management, pricing strategies, and operational improvements using tools like Zoho Inventory, CRM, Desk, and Excel.
Industry Focus

We specialize in weighing equipment, lifting and material handling solutions, mechatronics, industrial automation, and more. Our expertise extends to a broad array of products such as weighing scales, instrumentation, calibration services, and industrial machinery & tools.

Qualifications
  • Education: Bachelor's degree in Engineering, preferably in Mechatronics, Instrumentation, Industrial, Automation, Process Control, or Mechanical.
  • Experience: Minimum of 5 years of total work experience, with at least 2 years in a related scope of work or related to fulfillment operation of technical services supervision (installation, repair, calibration, delivery).
  • Experience (Products): In industries such as Industrial, MEP, HVAC, Elevators, Power Tools, Material, and Lifting Equipment or closely related.
  • Skills: Strong organizational, multitasking, and communication skills. Excellent in English with a clear accent. Excellent computer and MS Office Skills. 100% physically fit.
Additional Qualifying Advantages
  • Technical hands-on experience: In measuring instruments, weighing scales, or instrumentation.
  • Supply Chain Management: Logistics or related field.
  • Experience with Zoho Inventory: Experienced with supply chain management software and databases.
  • UAE driving license: Technical Skills: Proficiency with ERP and CRM systems, Calibration of Instruments or Weighing Scales.
What We Offer
  • Salary: Competitive package tailored to attract the best.
  • Working Days: Monday to Friday, with a 2-day weekend.
  • Benefits: Employment visa, annual paid leave with a return ticket, insurance, transportation, and more.
  • Location: Positions available in Dubai and Sharjah.
  • Remote: Working remotely can be an option for some positions and senior staff.

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