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Business Operations Analyst Position

2 weeks ago

Dubai, Dubai, United Arab Emirates Tbwa ChiatDay Inc Full time
About Us
OKX is shaping the future of crypto and contributing to every individual's freedom. As a leading crypto exchange and developer of OKX Wallet, we give millions access to crypto trading and decentralized applications. Our brand is trusted by hundreds of large institutions seeking access to crypto markets. We prioritize our core principles: We Before Me, Do the Right Thing, and Get Things Done. These values drive our culture and foster a friendly environment for every employee.

Job Details
We're seeking an experienced Operations Analyst to join our team in MENA. In this role, you will analyze customer pain points, collaborate across departments to implement process improvements, and oversee fiat transaction processing. You will also develop and maintain Support Center articles, ensuring they are clear and accurate. Additionally, you will monitor conversion funnels and recommend optimization opportunities.

What We Offer
Comprehensive healthcare schemes for employees and their dependents. L&D programs and education subsidy support employee growth and development. Team building programs and company events foster a positive work environment.