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CRM Business Analyst

2 months ago

Dubai, Dubai, United Arab Emirates Chalhoub Groups Full time

Job Title: CRM Business Analyst

Job Summary:

We are seeking a highly skilled CRM Business Analyst to join our team at Chalhoub Group. As a CRM Business Analyst, you will be responsible for developing and generating CRM KPI reports to help stores meet goals on a monthly basis.

Key Responsibilities:

  • Develop reporting on all activations and campaigns
  • Animate and follow up on the customer loyalty program
  • Generate CRM reporting and analysis needs; including the clients list extraction for the stores
  • Support the stores with the CRM tools as well as Chaumet's clienteling tools
  • Support with the One to One and One to Many clients communication tools (e-mailings, e-catalogues etc.)
  • Work and follow up on the clienteling projects (clients gifting, event support, reporting etc.)
  • Forecast and budgeting of the yearly GWP plan
  • Coach the store team on customer relationship
  • Conduct market research to follow trends and competition

About Us:

Chalhoub Group is a leading luxury retailer in the Middle East and North Africa. We are committed to delivering exceptional customer experiences and driving business growth through innovative strategies and technologies.

Requirements:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Proficiency in CRM software and tools

What We Offer:

Competitive salary and benefits package

Opportunities for career growth and development

Collaborative and dynamic work environment