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Customer Service Specialist

3 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates beBee Careers Full time
About the Role

We are looking for a Customer Service Specialist to join our team. As a Customer Service Specialist, you will be the primary point of contact for students and stakeholders, providing accurate and timely information on university policies and procedures.

You will be responsible for:

  • Providing exceptional customer service via phone, email, or in-person
  • Updating knowledge on university specialization, fees, and other relevant information
  • Responding to inquiries and resolving issues in a professional and timely manner
  • Maintaining records of student interactions and providing follow-up support

Key Responsibilities

  • Providing accurate and timely information to students and stakeholders
  • Updating knowledge on university policies and procedures
  • Responding to inquiries via phone, email, or in-person

Requirements

  • Proficiency in English language, spoken and written
  • Proficiency in Arabic language, spoken and written
  • Good command on computer skills, particularly MS office programs