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IT Manager Lead
1 week ago
This is an exciting opportunity to join Plaza Premium Group as a Senior Assistant IT Manager, playing a critical role in driving the company's technology strategy and implementing solutions that support business growth.
Key Responsibilities- Lead the management and support of IT services across various locations, ensuring seamless delivery and excellent customer service.
- Serve as a trusted advisor to regional executives, providing strategic guidance on technology initiatives and aligning them with business objectives.
- Develop and maintain strong relationships with business stakeholders, including regional executives and Business Line Leaders, to ensure effective communication and collaboration.
- Collaborate with Regional & HQ IT teams to deliver and support IT projects, ensuring timely completion and adherence to project management and change control processes.
- Oversight of ongoing IT operations, ensuring all systems meet business needs and Service Level Agreements (SLAs) are met.
- Maintain and improve computer hardware, network, and software infrastructure, ensuring optimal performance and efficiency.
- Ensure competitive costs for systems and services through negotiation and beneficial vendor relationships.
- Analyze and resolve IT problems, recommending corrective, preventive, and improvement measures.
- Manage IT equipment inventory, software licenses, and networking information, maintaining accurate records.
- Provide training, guidance, and support to end users, ensuring they are proficient in using technology solutions.
- Perform ad hoc IT duties as assigned by senior management.
