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Senior Field Operations Executive

2 weeks ago

Dubai, Dubai, United Arab Emirates Samsung Electronics Company Limited Full time
Job Overview

The Operations and Technical Support Lead will be responsible for overseeing field operations in the UAE. This role requires strong leadership and technical expertise to drive business growth and ensure seamless service delivery.

Key responsibilities include:

  • Managing authorized service centers (ASCs)
  • Improving customer satisfaction through effective monitoring and analysis
  • Analyzing ASC profit and loss statements to inform business decisions
  • Expanding the service network through strategic partnerships
  • Providing technical support for various systems, including COSMOS, GSPN, and XML
  • Auditing and claim validation to ensure accuracy and efficiency

The ideal candidate will have:

  • Minimum 5+ years of experience in customer service, technical support, or operations
  • Relevant degree in Electronics, Electrical, or Telecommunication
  • Excellent leadership and communication skills
  • Experience working in GCC countries
  • Strong technical expertise in relevant systems
  • Proven ability to manage multiple partners and drive business growth
  • Self-motivated and able to work with minimal supervision