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Customer Experience Coordinator

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Ali Alghanim And Sons Automotive Company Full time

Key Responsibilities:

  1. To identify opportunities for service improvement and implement changes to enhance customer satisfaction.
  2. To ensure that customer needs are met and exceeded through proactive communication and support.
  3. To demonstrate a customer-centric approach by providing personalized care and attention to detail.
  4. To proactively address and resolve customer concerns in a timely and professional manner.
  5. To verify customer satisfaction with the service provided and make recommendations for improvement.
  6. To maintain open communication with customers to ensure their needs are met and exceeded.

Accountabilities:

  1. To maintain a high level of customer satisfaction through effective communication and problem-solving skills.
  2. To work collaboratively with internal stakeholders to ensure seamless customer service delivery.
  3. To stay up-to-date with industry trends and best practices to continuously improve customer service standards.