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Quality Assurance and Service Enhancement Specialist

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Micheal Page Full time

About the Opportunity

We are excited to offer a unique opportunity for a Quality Assurance and Service Enhancement Specialist to join our team at Michael Page. In this role, you will have the chance to make a real impact on our service delivery and drive quality enhancements.

Main Responsibilities:

  1. Develop and Implement Service Monitoring Frameworks: Design and implement service monitoring frameworks that align with business objectives and measure service delivery efficiency and effectiveness.
  2. Enhance Service Quality: Lead efforts to identify and address performance gaps, ensuring our services meet the highest standards.
  3. Analyse Data and Metrics: Utilise data analytics and performance metrics to inform service improvements and ensure data-driven decision making.
  4. Collaborate with Teams: Work closely with delivery teams to create and implement action plans for service enhancement.
  5. Stakeholder Engagement: Engage with stakeholders to gather feedback on service quality and integrate insights into service evaluations.

Required Skills and Qualifications:

  • Demonstrated experience in quality assurance and service enhancement.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management skills.

Benefits:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.