Quality Assurance Specialist

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates MARRIOTT International Full time
Job Summary

We are seeking a highly skilled Quality Assurance Specialist to join our team at Marriott International. As a key member of our operations team, you will be responsible for implementing quality assurance processes and verifying training and development activities are strategically linked to the company's mission, vision, and brand standards.

Key Responsibilities
  • Implement quality assurance processes to ensure high standards of service delivery
  • Verify training and development activities are aligned with company objectives
  • Collaborate with cross-functional teams to drive continuous improvement
  • Monitor and analyze data to inform quality management decisions
  • Develop and implement budget plans to control costs
  • Utilize statistical measurement tools to evaluate performance
Requirements
  • 2-year degree in Business Administration, Hotel and Restaurant Management, or related field; 4 years experience in guest services, front desk, housekeeping, sales and marketing, or related professional area
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related field; 2 years experience in guest services, front desk, housekeeping, sales and marketing, or related professional area
  • Experience and/or knowledge of hotel business
  • Ability to understand quality management practices and teach others
  • Ability to understand data collection methods
  • Knowledge of budget preparation and cost control
  • Working knowledge of statistical measurement tools
  • Effective presentation skills
  • Detail orientation and analytical skills
Preferred Qualifications
  • Operations background, with a preference for rooms or food and beverage experience
  • Previous training in guest relations
  • Previous experience using database, word processing, spreadsheet, graphic, and statistical computer applications
  • Experience/trained in Six Sigma or TQM


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