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Hostess Team Member

2 weeks ago

Dubai, Dubai, United Arab Emirates Minor International Full time

Job Description

The primary goal of this position is to deliver exceptional customer service in a fast-paced restaurant environment. As a key member of the front-of-house team, you will be responsible for ensuring that guests have an enjoyable dining experience.

  • Responsibilities:
  • To work collaboratively with colleagues to maintain a smooth and efficient service operation.
  • To understand and adhere to all hotel policies and Standard Operating Procedures related to guest service and operational excellence.
  • To provide warm and welcoming interactions with guests at all times.
  • To possess excellent telephone etiquette and a thorough understanding of reservations policies and procedures.
  • To be knowledgeable about the services offered in the restaurant and throughout the hotel.
  • To greet and seat guests in a friendly manner, setting the tone for a positive guest experience.
  • To ensure that the front of house area is always well-presented and welcoming.
  • To check tables before seating guests to ensure they are clean and fully set up.
  • To solicit feedback from guests regarding their experience and address any issues promptly.
  • To contribute to the team by assisting with service tasks as needed.
  • To work closely with cashiers to manage breaks and ensure seamless service continuity.