Guest Welcome Host

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Miral Experiences Full time

We are seeking a highly motivated individual to join our team as a Guest Welcome Host at Miral Experiences' leisure facilities. This role is critical in creating an exceptional experience for our guests and setting the tone for their visit.

The position involves greeting guests warmly and ensuring they have a smooth and enjoyable visit. Additionally, the role requires selling tickets, other products, and services, as well as directing guests and responsibly managing cash transactions.

Main Responsibilities:
  1. Welcome guests in a friendly and professional manner
  2. Engage each guest as a unique individual and listen attentively to their requests
  3. Manage and maintain queue lanes efficiently
  4. Sell tickets and other products via a computerized Point of Sale (POS) system
  5. Collect payments/make change by accepting various payment methods
  6. Balance cash drawer/register/float by counting cash at the beginning and end of work shifts
  7. Maintain awareness and adherence to company's cash handling policies
  8. Maintain knowledge and awareness of ongoing promotions
  9. Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well-informed to maximize the guest experience
  10. Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
  11. Proactively anticipate, listen to guests' needs and concerns, and act appropriately to resolve any issues in a timely manner
  12. Efficiently manage turnstiles to ensure guests can enter/leave the park with ease
  13. Manage lost and found counter according to company's lost and found policy
  14. Conduct guest surveys using a company-provided tablet, ensuring that all questions are completed and submitted
  15. Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety

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