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Director of Engineering with a Focus on Customer Satisfaction

3 weeks ago

Dubai, Dubai, United Arab Emirates Unifonic, Inc. Full time
Key Responsibilities
  • Defining Technical Requirements: Collaborate with cross-functional teams to define technical product requirements, specifications, and roadmaps based on user and business needs.
  • Leading Engineering Teams: Oversee the development of high-scale distributed systems, employing agile methodologies to continuously deliver value to customers.
  • Maintaining Stakeholder Services: Ensure seamless communication with stakeholders, resolving issues efficiently, and implementing effective incident response processes.
  • Driving Process Improvements: Continuously evaluate and improve engineering processes to enhance resource efficiency and impact.
  • Partnering with Stakeholders: Foster strong relationships with product, marketing, sales, operations, and external stakeholders to streamline operations and maximize team efficiency.
  • Staying Industry-Aware: Participate in industry events and conferences to stay informed about emerging technologies and trends.
  • Evaluating Emerging Technologies: Research and evaluate emerging technologies to enhance client experiences and drive project and product development.
  • Tracking Performance Metrics: Monitor release performance through key metrics, identifying areas for improvement.
  • Onboarding Clients: Collaborate with delivery, product, marketing, and operations teams to onboard clients with new features and provide technical training.
  • Enforcing Development Best Practices: Establish and maintain high-quality code standards, enable Continuous Integration environments, and lead code reviews.
  • Serving as Technical Owner: Serve as the technical owner of the company's products, resolving issues, and managing stakeholder expectations.
  • Cultivating Improvement Culture: Foster a culture of continuous improvement through retrospection and employee feedback.
  • Fostering Customer Satisfaction: Emphasize customer satisfaction through a data-driven approach, incorporating customer feedback into product development.