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IT Support Specialist
2 weeks ago
We are seeking a skilled IT Support Specialist to join our team in the UAE. The successful candidate will provide top-notch technical support to healthcare clients, ensuring seamless operation of their systems.
Your Key Responsibilities
- Provide L1 support to customers, resolving issues or escalating to L2 as needed
- Troubleshoot workstation applications, including memory, audio, and Microsoft Office
- Communicate with customers via phone, email, or remote tools to resolve reported issues
- Monitor ticketing systems, prioritize tickets, and ensure adherence to SLAs
- Generate and deliver accurate reports to customers
- Deploy software updates and maintain IT system efficiency
- Document resolutions and contribute to process improvements
- Ensure compliance with healthcare IT regulations and data security standards
Your Qualifications
- Bachelor's degree in IT, Computer Science, or a related field
- Arabic speaker, very good English language skills
- Passion for IT and eagerness to stay updated with technology
- Must have valid UAE Driver's License and ability to travel
- At least 2 years of experience in Hospitals or healthcare IT support
- Strong organizational, problem-solving, and communication skills
- Ability to work independently or in a team in a fast-paced environment.
- Familiarity with ticketing systems and IT tools; ITIL certification is a plus
About Us
We are a leading provider of healthcare solutions, dedicated to delivering innovative and effective IT support to our clients.