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IT Project Delivery and Service Management

2 weeks ago

Dubai, Dubai, United Arab Emirates Al-Futtaim Full time

As a Technical Manager at Al-Futtaim Engineering & Technologies, you will be part of a dynamic team that delivers innovative solutions to customers. Your expertise in Genesys contact center solutions will drive technical excellence and customer satisfaction. You will lead technical teams for installation, testing, and commissioning of Genesys contact center solutions, collaborating with cross-functional teams to ensure timely project delivery and customer satisfaction.

Requirements:

  • Engineering qualification in IT or Computer Science.
  • PMP Certification.
  • ITIL v4.0.
  • Genesys Certified Professional Cloud.
  • Minimum 9 years of experience in installation and maintenance of Genesys Contact Center Solutions.
  • Minimum 3 years of experience in leading solution delivery activities at customer sites.
  • Minimum 3 years of experience in leading teams of Genesys consultants.