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Call Center Agent

2 months ago

Sharjah, United Arab Emirates Nejoum Al Jazeera Full time

manage inbound and/or outbound calls.
- follow various communication scripts when speaking to a caller.
- handle customer engagement;
- identify customer needs, answer questions and solve problems;
- up-sell products and services when possible;
- build sustainable customer relationships;
- organize all conversation records.
- build product knowledge; and
- improve performance and hit goals.
- **Knowledgeable. **Agents need knowledge of the organization's inner workings and products it represents.
- **Detail-oriented.** Agents must listen carefully to customers and pick up on small details to provide accurate responses.
- **Organized.** Agents should take quick notes, access CRMsystems and track recorded conversations while speaking to customers.
- **Flexible.** Agents must adapt to unique customer queries and situations.
- **Friendly/empathetic.** Agents should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
- **Calm under pressure. **Agents may have to handle hundreds of customer calls daily. They should be able to maintain composure in stressful situations.
- **Effective communicator.** agents need great verbal and written communication skills to interact with customers effectively.
- **Efficient. **Agents should respond to customers promptly and proactively anticipate customer needs.

**Salary**: AED3,000.00 - AED3,500.00 per month

**Experience**:

- Call Center Agent: 2 years (required)

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