Salon Front Desk Receptionist
1 week ago
**Job Purpose**
To welcome our clients in Luxury International Salon and provide the necessary administrative support for the salon department
**Job Requirements Education/Certification and Continued Education**
- High school qualification
- Administrative qualification
- IT qualification Years of Experience
- Minimum 1 year of reception experience in a reputable salon or hotel Essential Roles and Responsibilities Functional Roles and Responsibilities
- Welcome and greet every client in a warm and friendly manner and demonstrate excellent customer service at all times
- Provide information to clients relating to services listed in the salon brochure
- Identify the needs of the client by asking questions and appoint requested services
- Handle client questions and concerns effectively and with empathy
- Manage client complaints professionally and efficiently in line with the company after sales policy, escalating to management if necessary
- Provide efficient and courteous handling of telephone calls
- Manage the appointment system to achieve maximum productivity for each technician
- Record details accurately and clearly to meet the salon requirements
- Provide administrative support for the salon department
- Manage all salon financial transactions regarding clients
- Advise clients accordingly on retail products
- Uphold municipality standards of hygiene and salon policies and procedures
- Build relationships with clients and ensure all technical service is recorded for future reference
- Encourage and inform clients of new trends focusing on upgrading appointments
- Maintain a professional relationship with the clientele
- Manage client retention with Book Back process
- Encourage client referrals to achieve a full day column in line with working days and productivity growth
- Maintain personal grooming standards at all times enhancing the image of the industry and Profile brand
**Job Type**: Permanent
**Salary**: AED3,000.00 - AED4,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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