Waitress/service Crew

2 months ago

Dubai, United Arab Emirates alfanar Full time

**Job Summary**:
To offer guests an exceptional formal dining experience in addition to providing food service to restaurant patrons. As a Service Crew, you will have day-to-day interaction with our Guests. Sharing your people pleasing personality with our Guests is what Al Fanar is all about. In addition to buying greatfood, Guests are buying "great feelings". A Guest is sure to visit us again when they have enjoyed a memorable experience.

It is extremely important that you provide polite and efficient service at all times to maintain the exceptional standard of service and quality that we have at Al Fanar Restaurant & Café.

Jobs are divided in to two categories, i.e. Primary and Secondary Tasks. The Primary task is the main appointed task and responsibility that must be carried out at any cost. The Secondary task is the sub-tasks that can also be done if and only when absolutely required or requested by their superior. Secondary task should not deviate by any staff from their primary (main) task.

**Primary Task**:
v **Handle minimum 4 tables**

Ø Each waiter/waitress will be given 4 tables to take charge in one section

Ø Captain waiter/waitress will be in charge of the section and waiter/waitress must follow his/her instructions perfectly.

Ø For any complaints or suggestions, supervisors should be notified. In case the issue is not resolved the management should be notified as well.

v **Assist captain waiter when required or requested.**

Ø Captain waiter will lead the team, under his/her instructions or lead, waiter/waitress will accomplish daily tasks and service.

v **Takes order from guest**

Ø Ensure all orders noted are repeated for clarification to the guests.

Ø Ask or promote new or special items of Al Fanar Restaurant

v **Serving food and beverages to the guests.**

Ø Waiter/waitresses are to serve guests with the food in proper manner by first removing any used tableware, cutleries and used napkins. Food runner will bring the food to the station ONLY.

v **Greet the guest**

Ø Welcome the guests on your station (the 4 table) before seated or during.

Ø Menu should be provided immediately after they are seated.

v **Follow up on customers order and other requirements.**

Ø Keep track of customer order and ensure all items ordered are served and nothing is missed out.

Ø Recheck the order and the items served, if missing then should be served immediately.

Ø When and if customer requests for additional items such as tableware, cutleries, extra order, glass or sauce, it should be provided immediately without any delay. Small items can be requested to the runner to provide.

v **Prepare and serve specialty dishes/greeting snack at tables as required.**

Ø If not busy the runner on your team can arrange the greetings

Ø Keep in mind that the runner just like the captain waiter/waitress will be handling 8 tables.

v **Stock service areas with supplies such as coffee, food, tableware, and linens.**

Ø For this specific task you can use the assistance of the runner in your team.

v **Explain how various menu items are prepared, describing ingredients and cooking methods.**

Ø Waiter/waitress should be aware of the taste of the food served in our restaurant (e.g. Samak Mashwi is salty, because) and to be able to inform the guest if asked or requested to describe.

v **Provide bill and change for the guest**

Ø Waiter/waitress can leave their section to get the bill but only if they are not busy, otherwise they can request it to the runner in their team.

Ø Waiter/waitress should double check the table number mentioned on the bill before handing it over to the table.

v **Check the greeting of the day or item unavailable**

Ø Captain waiter/waitress or supervisor will post the items that are unavailable and greeting on each POS.

Ø If there is a need to clarify waiter/waitress should consult the captain waiter.

v **Maintain assigned section and table (cleanliness and organization)**

Ø All tables on your station should be clean and organized at all times.

Ø Cleaning and clearing the table will be assisted by the runner on your team.

Ø If the work load exceeds manpower then request assistance from captain waiter immediately.

v **Meet guests additional requirements such as ash tray, extra sauce, extra side order, cutleries, tableware or napkins**

Ø For this specific task you can use the assistance of the runner in your team, Only if absolutely required.

**Secondary Task**:
v **Assure the Food served on time.**

Ø Captain waiter/waitress will observe all tables assigned to their section to ensure food is been served on time. As the waiter/waitress in charge of the table, you should also ensure food is served on time and in the order that was requested (e.g. main course first and then soup)

v **Convince guest for any delay in food serving.**

Ø Primary task assigned to the Captain waiter, waiter/waitress should only do so if directly asked by the customer of the delay

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