Product Operation Manager-workplace

3 months ago

Dubai, United Arab Emirates ByteDance Full time

About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.
About
Information System is based on the needs of the company's internal system construction and responsible for the planning and construction of internal human resources, finance, workplace service, legal affairs, procurement, approval and other internal systems, demand and project management, information security management, system configuration, operation and maintenance of the company.

**Responsibilities**:
1. Responsible for the operations of corporate workplace service IT products, ensuring optimal performance and user satisfaction;
2. Collaborate with internal teams (Data, Design, R&D) to evaluate technical solutions, drive consensus, and oversee the execution of services;
3. Gather user requirements, analyze feedback and usage data, and maintain comprehensive product and user documentation;
4. Proactively understand user needs, advocate for feature improvements, optimize operational strategies, and enhance operational efficiency;
5. Develop and execute strategies to enhance user engagement, retention, and satisfaction;
7. Address ad-hoc issues promptly by coordinating with relevant internal and external parties;
8. Assist the team in implementing structured workflows, establishing guidelines, and promoting efficiency.
Minimum Qualifications
1. Bachelor's degree or higher, with a minimum of 2 years of experience in internet product operations or product management;
2. Strong research, critical thinking, problem-solving, and analytical abilities;
3. Ability to explain technical concepts to non-technical stakeholders;
4. Detail-oriented, self-motivated, with strong organizational and project management skills.
Preferred Qualifications
1. Proven track record of successful cross-departmental collaboration and excellent interpersonal abilities;
2. Adaptable to rapidly changing environments, managing multiple priorities with tight deadlines;
3. Practical skills in scripting and automation (Excel, Python, SQL) to enhance productivity and operational efficiency.
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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