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Operations & Office Coordinator

4 months ago


Abu Dhabi, United Arab Emirates TTUAE Full time

We are an IT Services & Solutions provider based in Salam Street Abu Dhabi.

We are currently seeking a highly organized and motivated individual to join our team as an Office Admin and Operations Coordinator.

**Responsibilities**:

- Overseeing the day-to-day operations of our office, ensuring that it runs smoothly and efficiently.
- Monitor & update HELPDESK system on daily basis with accurate and timely information.
- Schedule, Track & Monitor Support Team appointments, timeframes & client support requests and maintaining a calendar of events.
- Tracking and monitoring progress on tickets & projects and ensuring that deadlines are met.
- Communicating with various stakeholders, such as customers, vendors, and other departments, to ensure that all parties are informed of progress and issues.
- Check Ticket updates & Technical Activity Reports for accuracy.
- Track time & job Target achievements & monitor performance of each support engineer.
- Get timely Feedbacks & Surveys from customers.
- Responding to complaints/suggestions from customers and give after-sales support.
- Invoice timely to the clients in coordination with sales department.
- Overseeing and managing expenses to ensure that the office & staffs are operating within its budget.
- Maintaining and ordering office supplies and equipment as needed.
- Ensuring that the office is maintained and kept clean and organized.
- Identifying and resolving operational issues and bottlenecks to ensure that operations are running smoothly.
- Assisting in the development and implementation of policies and procedures to improve operations of the company.
- Ensuring compliance with company policies and procedures, as well as local, state, and federal regulations.
- Providing support to management and staff as needed.
- Assist in Sales & sales process.
- Quality Lead Generation by Cold Calling/Telesales (outbound).
- Perform Secretarial tasks & duties as assigned.
- Manage and Maintain website, blog & social media accounts.
- Attendance & timesheet checking & reporting.
- Generating daily, weekly, and monthly KPIs & Reports.

**Requirements**:

- Should Have Minimum 2 Years Hands on Experience in similar position/field.
- Good written & oral command over English Language is a must.
- Should be able to multitask and manage time effectively.
- Should have strong leadership skills and the ability to think strategically.
- Attention to detail.
- Demonstrated track record of performance and commitment.
- The capacity to work well on your own or in a team.
- The ability to manage your time and plan your day effectively.
- Can easily adopt new environment.
- Willing to be trained and acquire knowledge in less time.

**Salary**: Up to AED3,500.00 per month

Application Question(s):

- Where are you located currently?
- What is your visa status?

**Experience**:

- Operations Coordinator: 2 years (required)
- Office Admin: 2 years (required)
- Secretarial: 2 years (required)
- Customer Service: 2 years (preferred)
- Sales: 2 years (preferred)
- managing a team: 2 years (preferred)

**Language**:

- English ( Read, Write, Speak) (required)

Willingness to travel:

- 50% (preferred)