Tele-sales Agent

7 months ago

Dubai, United Arab Emirates Sunmarke School LLC Full time

**About Us**:
**Jumeirah International Nurseries (JINS) is part of the Fortes Education family of Schools**. Fortes Education, which has been established in the UAE in 1981. Its brands Sunmarke School, Regent International School (have been rated Very Good with Outstanding features by KHDA & Outstanding by BSO) and JINS are the premium international education institutes that inspire, empower, and enlighten students and enrich the communities. Fortes Education has robust academic and operational systems that enable us to deliver consistently high educational standards. We are growing our network of schools and early childhood centres and nurseries in UAE to nurture children in their journey to discover the world and all that it has to offer.

Jumeirah International Nurseries (JINS) the oldest trusted Early Years Childhood chain was founded with a strong sense of purpose; that by developing a young child’s values, character, and overall wellbeing, both academic and non-academic success will follow. With over 12,000 children graduating from JINS, it has achieved an unparalleled reputation and is the go-to partner of choice for the communities. JINS nurtures the hearts and minds of children aged 6 weeks to 6 years. Our operations currently include 9 branches located in vibrant locations around Dubai. They follow the British Early Years Foundation Stage Framework and International Pre-school programme.

We are looking to recruit experienced and enthusiastic Early Years Educators to join our well-established chain of Nursery/ Early Childhood Centres in Dubai.

**About You**:
As a Telesales Agent at Jumeirah International Nurseries, you will play a crucial role in the admissions process by contacting parents who have attended tours at our premises. Your primary responsibility will be to engage with potential parents, follow up on their inquiries, and convert leads into enrolments. Additionally, you will maintain communication with existing potential parents to provide relevant information and ensure a smooth admissions process. Your exceptional communication and persuasion skills will contribute to the growth and success of our educational institutions.

**Responsibilities**:
1. **Conduct Outbound Calls**:
Reach out to parents who have attended tours.

Initiate follow-up calls with potential parents and existing leads in CRM who have expressed interest in enrolling their children.

**2.** **Provide Information**:
Communicate with parents about the unique features and benefits of our nurseries.

Address enquiries related to admissions procedures, curriculum, extracurricular activities, facilities, and any other relevant information.

**3.** **Enrolment Conversion**:
Persuasively promote the advantages of enrolling their children in our institutions.

Effectively overcome objections and concerns to encourage parents to proceed with the enrolment process.

**4.** **Relationship Management**:
Build and maintain positive relationships with potential parents.

Stay in regular contact with parents who are considering enrolment, ensuring they receive all necessary information.

**5.** **Data Management**:
Accurately record and update all interactions and communications with potential parents in the CRM system.

Maintain comprehensive records of follow-up actions, ensuring accurate tracking of leads.

**6.** **Collaboration**:
Collaborate with the admissions team, Lead nurturing team and the Marketing team to ensure cohesive communication and coordinated efforts to achieve enrolment targets.

**7.** **Sales Reporting**:
Prepare regular sales reports on call outcomes, lead conversion rates, and progress towards enrolment targets.

**Qualifications and Skills**:

- Proven experience in telesales or telephone-based customer service, preferably in an educational or related field.
- Excellent verbal communication skills with a clear and confident phone manner.
- Strong persuasion and negotiation abilities to convert leads into enrolments.
- Empathetic approach towards understanding parents' needs and concerns.
- Ability to articulate complex information in a simple and understandable manner.
- Proficiency in using CRM systems or similar tools for managing leads and data.
- Highly organized, detail-oriented, and capable of multitasking effectively.
- Goal-driven, self-motivated, and capable of working independently as well as part of a team.
- Fluent in English.

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- telemarketer: 1 year (preferred)

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