Sales Executive

5 months ago

Ras alKhaimah, United Arab Emirates Marjan Island Resort & Spa - Managed by ACCOR Full time

Company Description

We bring to you and your family an Arabian hospitality at its finest with an atmosphere
of pure luxury and magic. It is in Marjan Island Resort & Spa, managed by Accor
that you will find the best of both worlds, a luxury 5- star establishment standards and
a canvas of true Arabian tradition.

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

What’s in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
Hotel Strategy and Budget
- Contributes to the hotel’s strategy by giving regular inputs on the market trends, needs and opportunities.
- Organises activities in order to reach the targets set by the management.
- Sells all aspects of the hotel in order to generate revenue (Rooms, F&B, Banquets)

Account Management
- Manages Business Accounts with professionalism and persistence with the aim to fill the hotel as per the Sales and Marketing Plan, the revenue strategy and the objectives set.
- Ensures that all aspects of the potential of the account and all contacts have been screened and reported.
- Ensures that all conversations and decisions with clients are registered.
- Ensures that the territory and segments are efficiently covered through organised blitz, telemarketing, sales calls, site inspections, trade shows, workshops, entertainment, association or network groups memberships
- Ensures that the database up-to-date at any time.
- Ensures that the guests is satisfied with the Sales, Reservations, C&E and others by being informed on the process of the booking, and getting involved when needed.
- Achieves the minimum number of sales calls required by the management.
- Achieves the minimum number of entertainment lunches or dinners required by the management.
- Achieves the minimum number of site inspections required by the Management
- Communicates leads to the relevant sister-hotels, colleagues or departments.

Attitude and Communication toward the Client
- Represent the hotel in the market and represent the strategy of the hotel during any encounter with a client
- Communicates respectfully with clients
- Respects the decisions and deadlines given to a client, even if another department is involved (this means that the department must be informed about the decision and deadlines and traced accordingly)
- Does not over-promise but makes sure a 'Yes' is a realistic 'Yes' and manages to explain the reasons of possible negative answers.
- Ensures that all KEY accounts are introduced to the key Head of Department and DOSM.
- Recommends and/or organises clients gathering to create multi-level contacts within the hotel.

Attitude and Communication toward internal colleagues and departments
- Ensures that the communication flow is efficient between
colleagues from other departments in order to achieve the guests’ requirements on time respecting and abiding by the time frame needed by the colleagues / departments to deliver required actions.
- Follows up on the Leads

Keeping up the standards
- Abides by all policies and procedures of the Hotel and the Sales Department.
- Is responsible for the quality of the correspondence and any written or verbal communication internally and externally

People
- Ensures at any time that the atmosphere in the Sales Department is pleasant.
- At any time and under any circumstances, respects other colleagues and superiors and chooses the right communication tools and manners in case of potential conflict arising.
- Is a team player
- Communicates pleasantly and professionally with other departments

Reporting
- Attends the daily meetings set by the Head of the department
- Attends the weekly Sales and Marketing Department meetings
- Provides the Management with Sales Statistics performance reports as per department standards in due time.
- Delivers reports to the Management when required within the deadlines.
- Participates in the Monthly Report production.
- Keeps up-to-date with the Opera available reports.
- Ensures that all accounts are entered in the Front Office System for tracking of the results

Marketing
- Follows up and implement when needed the marketing activities agreed on a 90 days rolling plan
- Identifies opportunities within the market and territory and informs the management
- Participates to mailings when required on the respective territory
- Conforms to the hotel brand stan

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