Team Leader

2 weeks ago


Dubai, United Arab Emirates DHL Full time

**Danzas AEI Emirates L.L.C**. is a joint venture between **Al Tayer Group and DHL Global Forwarding**. It’s the market leader in Freight Forwarding and Logistics in Dubai.

The brand name is taken from the original Danzas Company, now rebranded as DHL Global Forwarding, which was established in 1815 by Louis Danzas. In the UAE, Al Tayer Group started the logistics business in 1989, later rebranding as Danzas AEI Emirates. The company has grown from strength to strength to become the leading logistics provider in Dubai and the Northern Emirates.

With a workforce of 1,200 DHL Certified Logistics and Freight Forwarding experts, Danzas puts its people front and center of everything, to ensure it attracts, develops and retains the best team, executes the best operations, delivers the best customer experience, and creates the best results for all its customers and partners. It offers leading transportation solutions by Air, Ocean, and Road. Danzas is the market leader in Customs Brokerage and has won awards for smart freezone and clearance services. With warehouse capacity exceeding 240,000 m2, no customer is too large or too small.

**Connecting People. Improving Lives.**

**Key Responsibilities**
- Monitoring documentation of Inbound and Outbound shipments, making sure there are no delays.
- Monitoring/ updating trackers and reports, which provide visibility to customer for shipments, claims and trends.
- Ensure assigned tasks (All Inbound/ outbound modes) are performed as per customer expectations and in line with agreed KPIs.
- Ensure monthly MBR is conducted with customer and all reports are ready for presentation.
- Conduct daily PD Session with team to address achievements and concerns.
- Understand rate cards for assigned customers and ensure billing is aligned accordingly.
- Preparing and submitting monthly invoices for the customer to finance team. Update Job Estimates in Oracle PaaS system.
- Provide effective administrative and decision-making assistance towards the daily activities of the Contract Logistics Department.
- Drive appreciation approach within team by using effective tools e.g., EAT (Employee Appreciation Tracker) and Thank You Cards. Errors to be recorded in EET (Employee Error Tracker) along with corrective and preventive actions.
- Ensure coordinators provide excellent Customer Service to the customers allocated to them.
- Ensure coordinators fully understand the customer requirements and how to handle customer requests providing the best for the company as well as the customer.
- Ensure coordinators fully understand the customer expectations and work extensively with them to ensure the best achievable performance.
- First point of escalation for customer in case of urgency or delay.
- Ensure to setup absentee/ leave backup system in order to attend customer queries without delay.
- Constant reviewing of the department processes and initiates any improvement plan to reduce timelines, increase productivity, reduce wastage and eventually achieve a high level of customer’s satisfaction.
- Ensure customers SOP’s and SWI’s are in place, updated on timely manner and teams are aware of it.
- Ensure data is available for customer business reviews in terms of performance measurement, root cause analysis and volume trends.
- Ensure operation irregularities / failures are addressed to products team, escalated, if necessary, to monitor the actions taken and improvement is achieved. Involve the line manager in case of repeated issues.
- Initiate team spirit within the team members and ensure boosting their morale in the company.
- Ensure team’s individual performance is reported to the line manager to praise high performers and reform average ones.
- Set KPI’s and targets for all activities performed by team members.
- Monitor team performance on the basis of targets assigned and appraise team accordingly.
- Ensure that all practices are in compliance with Danzas policies and procedures so that business is handled efficiently.
- Initiate new solution proposals to customers to improve service and customer satisfaction
- Identify and implement Continuous Process Improvement Project as per assigned Goal.
- Efficiently Lead, coach, appraise and support Logistics Coordinator/ Logistics Assistant team in all areas to display high levels of performance to achieve company objectives
- Mandatory Cross training of all team members as per business requirement.
- Monthly feedback session to be conducted with all team members. Feedback session to include discussion of Goals and IDP of team members.

**Job Skills, Qualifications & Experience**:

- Sound Knowledge of UAE Customs and Free Zone Rules and Regulations.
- Import/ Export Customs Documentation Knowledge.
- Good Time Management.
- Good People Management.
- Self
- motivated, Innovative, Organized, Honest and has Initiative.
- Good Communication/ Negotiation and Presentation Skills.
- Well versed with MS Office and WMS
- Min 2-year experience


  • Team Leader

    1 week ago


    Dubai, United Arab Emirates Team Authentic Commercial Brokers LLC Full time

    **Hiring Team Leader** We are looking for a high-performing Team Leader for CREDIT CARDS to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans. Ability to hire, manage and train competitive sales team to...

  • Team Leader

    4 weeks ago


    Dubai, United Arab Emirates Souq Al Madina Spare Trading LLC Full time

    We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team...

  • Team Leader

    4 weeks ago


    Dubai, United Arab Emirates Al Azber Business Solutions Full time

    We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team...

  • Team Leader

    3 weeks ago


    Dubai, United Arab Emirates AL NISM EVER BUSINESS SOLUTIONS Full time

    We are looking for a team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works...

  • Team Leader

    5 days ago


    Dubai, United Arab Emirates Nism Best Ever Cleaning Service Full time

    We are looking for a team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works...

  • Team Leader

    1 month ago


    Dubai, United Arab Emirates Afag Global Full time

    We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team...

  • Team Leader

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Souq Al Madina Spare Trading LLC Full time

    We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that...

  • Team Leader

    4 weeks ago


    Dubai, United Arab Emirates Signa Star Corporation LLC. Full time

    We are looking for an experienced, self-driven and motivated Team Leader to join our team! As our Team Leader, you will be responsible for supervising, overseeing, leading, managing, rewarding and motivating various company's teams. **Team Leader duties and responsibilities** - Set clear team goals and KPIs - Delegate tasks and set project deadlines -...

  • Team Leader

    5 days ago


    Dubai, United Arab Emirates Hadero Coffee Shop LLC Full time

    **Job description** Looking for a Team Leader, with 2-3 years of experience being a Barista and a Team Leader. Has expertise in Coffee and Customer Service. Can manage a small Cafe Shop. Can join immediately.

  • Team Leader

    4 weeks ago


    Dubai, United Arab Emirates Al Tqaseem Group Full time

    **We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales.** **Team Leader Responsibilities**: - Managing the day-to-day activities of the team. - Motivating the team to achieve organizational goals. - Developing and implementing a...


  • Dubai, United Arab Emirates Finance solutions Full time

    **Team Leaders / Assistant Team Leader **for sales of **Banking Products: Credit Cards** - Attractive Salary and Variable Structure - Professional work environment - progressive, well managed organization - Prior experience in Banking preferred - Good Sales, interpersonal skills and positive attitude required - Salary Upto AED 8000+ Incentives - Job Location...

  • Team Leader

    1 month ago


    Dubai, United Arab Emirates Hadero Coffee Shop LLC Full time

    **Job description** Looking for a Team Leader, with 2-3 years of experience being a Barista and a Team Leader. Has expertise in Coffee and Customer Service. Can manage a small Cafe Shop. Excellent in Computer Skills. With Strong Personality. Can join immediately.

  • Team Leader

    4 weeks ago


    Dubai, United Arab Emirates Isaac Financial Broker Co. L.L.C. Full time

    **WALK IN INTERVIEW** Title: Join Our Team as a Dynamic Team Leader - Isaac Financial Brokerage Co LLC **Company**:Isaac Financial Brokerage Co LLC **Position**: Team Leader Interview **Dates**:April 16th, 17th, & 18th, 2024 **Interview Times**: 10:00 am to 1:00 pm & 2:00 pm to 4:00 pm **Language Requirements**: English & Hindi **Description**:Are you a...

  • Team Leader

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Hadero Coffee Shop LLC Full time

    Job descriptionLooking for a Team Leader, with 2-3 years of experience being a Barista and a Team Leader.Has expertise in Coffee and Customer Service.Can manage a small Cafe Shop.Can join immediately.

  • Team Leader

    4 weeks ago


    Dubai, United Arab Emirates White & Hall Buffet & Restaurant Full time

    We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team...

  • Team Leader

    3 weeks ago


    Dubai, United Arab Emirates Cambridge Educational Institute Full time

    The sales team leader is responsible for providing quality and efficient sales through daily management of a team of employees. Team leader will also lead, coach and motivate sales team to deliver departmental KPI’s, targets and objectives. Team leader should be focused on helping team to build necessary skills and knowledge for better customer service....

  • Team Leader

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Light House Technology Full time

    Position :Team LeaderJob briefWe are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be...

  • Team Leader

    3 weeks ago


    Dubai, United Arab Emirates First Global Force Full time

    Minimum 1-year experience in managing large teams in retail banking sales as a team leader in the U.A.E. - Ability to handle work pressure and not crack easily - Exceptional market knowledge and customer base **Salary**: AED4,000.00 - AED8,000.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work...

  • Team Leader

    3 weeks ago


    Dubai, Dubai, United Arab Emirates GCH HR CONSULTANCY Full time

    **Job title: Team Leader Telesales**Job Types: Fulltime, Permanent, Direct HireArabic Speakers are encouraging to apply.Job Location: Dubai, United Arab EmiratesJob Brief The telesales team leader is the staff whose role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call...

  • Team Leader

    4 weeks ago


    Dubai, United Arab Emirates Cartier Full time

    Reference Code: 91161**Team Leader**: - Dubai, DU, AE- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by...