Bilingual Female Call Center Agent

3 weeks ago


Abu Dhabi, United Arab Emirates Alnukhba Center Full time

**Overview**:
As a Bilingual (English/Arabic) Female Call Center Agent, you will play a crucial role in delivering exceptional customer service to our diverse clientele. Your responsibilities will include handling incoming calls, addressing customer inquiries, resolving issues, and providing information about our products or services. This role requires fluency in both English and Arabic, strong communication skills, and a customer-centric approach.

**Responsibilities**:
1. **Bilingual Communication**:

- Fluent in both English and Arabic (spoken and written).
- Clearly and effectively communicate, maintaining a professional and friendly tone in both languages.

2. **Customer Support**:

- Receive and manage inbound calls from English and Arabic-speaking customers.
- Address customer inquiries, concerns, and provide accurate information about products or services.
- Resolve customer issues efficiently and professionally.

3. **Product Knowledge**:

- Develop a comprehensive understanding of the products or services offered by the company.
- Stay informed about updates, promotions, and changes in company policies.

4. **Documentation**:

- Record customer interactions and transactions accurately in the system.
- Maintain detailed and organized customer records.

5. **Problem Resolution**:

- Identify and escalate priority issues to the appropriate department for timely resolution.
- Provide solutions to customer problems and ensure a positive resolution.

6. **Team Collaboration**:

- Collaborate with colleagues and other departments to share customer insights and feedback.
- Work as part of a team to achieve common goals.

7. **Continuous Improvement**:

- Provide feedback on common customer issues to contribute to process improvement.
- Participate in ongoing training to enhance product knowledge and customer service skills.

**Qualifications**:
**1. Language Skills**:

- Fluent in both English and Arabic (spoken and written).

2. **Communication Skills**:

- Excellent verbal and written communication skills in both languages.
- Ability to convey information clearly and professionally.

3. **Customer Service Skills**:

- Previous customer service experience is preferred.
- Empathetic and patient approach to resolving customer issues.

4**. Technical Skills**:

- Basic computer skills and familiarity with customer relationship management (CRM) software.

**5. Adaptability**:

- Ability to adapt to changes in processes and procedures.

**6. Problem-Solving**:

- Strong problem-solving skills and the ability to think on your feet.

**7. Availability**:

- Willingness to work flexible hours, including evenings.

**Job Types**: Full-time, Permanent

**Salary**: AED3,000.00 - AED4,000.00 per month

Application Question(s):

- Are You A female?

**Language**:

- Arabic (required)

Ability to Commute:

- Abu Dhabi (required)

Ability to Relocate:

- Abu Dhabi: Relocate before starting work (required)


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